Effective Date: March 1 20216
Company: Hattie’s Caring Hands®
Website: hattiescaringhands.net

Hattie’s Caring Hands® values your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, forms, phone calls, emails, and other communication channels.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Phone number

• Email address

• Address, city, state, or ZIP code

• Information about care needs or service inquiries

• Preferred contact method

• Appointment or consultation details

• Referral source

• Information submitted through our caregiver application form

• Resume, employment history, references, certifications, and availability if applying for a job

We may also collect limited technical information automatically when you visit our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visit

• Basic analytics and cookie data

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries

• Schedule consultations

• Provide information about our home care services

• Create or update care-related communication

• Follow up with families, clients, applicants, or referral partners

• Review caregiver applications

• Improve our website and services

• Maintain internal records

• Support business operations, scheduling, and communication

We do not sell your personal information.

3. Care-Related Information

If you submit information about care needs, health conditions, mobility concerns, or family circumstances, we use that information only to understand your request and determine how we may be able to help.

Please avoid submitting highly sensitive medical details through website forms. Detailed care discussions are best handled by phone or during a consultation.

Hattie’s Caring Hands® provides non-medical home care services. We do not provide skilled nursing or medical treatment through the website.

4. Sharing of Information

We may share information only when necessary to operate our business or provide services, including with:

• Authorized team members

• Care coordinators or caregivers involved in service planning

• Scheduling, CRM, website, email, or communication platforms

• Background check or hiring-related service providers for job applicants

• Legal, regulatory, or compliance advisors when required

• Authorities if required by law or to protect safety

We do not sell, rent, or trade personal information to third parties.

5. Website Forms and Communications

When you submit a form on our website, request a call, schedule a consultation, or contact us by email, phone, or text, you authorize us to contact you using the information provided.

This may include communication by phone, email, SMS, or other appropriate methods related to your inquiry, appointment, application, or service request.

Message and data rates may apply for SMS communications. You may request to stop receiving non-essential communications at any time.

6. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve user experience, and measure performance.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

7. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

These safeguards may include secure systems, limited access, password protection, administrative controls, and vendor tools designed to support data security.

However, no website, email, or online transmission is 100% secure. Please use caution when submitting sensitive information online.

8. Job Applicant Information

If you apply for a caregiver or employment position through our website, we may collect and use your information to:

• Review your application

• Contact you about employment opportunities

• Verify qualifications, references, training, or certifications

• Conduct background checks where applicable and authorized

• Maintain hiring records

Submitting an application does not guarantee employment.

9. Third-Party Links

Our website may include links to third-party platforms, such as scheduling tools, review pages, payment processors, or social media pages.

We are not responsible for the privacy practices, policies, or content of third-party websites. Please review their privacy policies before submitting information.

10. Retention of Information

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

This may include retaining information for client communication, service records, employment applications, legal compliance, or business operations.

11. Your Privacy Choices

You may contact us to:

• Request access to information you provided

• Correct or update your information

• Ask us to stop contacting you for non-essential communications

• Request deletion of information, when legally and operationally possible

To make a request, please contact us using the information below.

12. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children through our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Hattie’s Caring Hands®
Email: info@hattiescaringhands.net
Website: hattiescaringhands.net
Phone: 617-615-3360
Service Area: Massachusetts